FAQ

FIND MORE ABOUT VJ COLLECTIONS

PURCHASING ONLINE

You can contact us by phone or e-mail and we will be reaching you as soon as possible.

Contact Us

We wan’t to make sure you enjoy the purchase of a new VJ Collections product!

You should follow these simple steps:

  • Pick your favorite VJ and add it to your bag.
  • Create your own VJ account, using your e-mail address and password. You can use this for future orders and review them as well.
  • Manage your personal information (billing and shipping address)
  • Submit your order!

VJ Collections offers international delivery.


PAYMENT OPTIONS

Payments are accepted via PayPal with a valid United Stated billing and shipping address.

Please note that your billing address must match the address on your credit card statement.

Payment Security

All transactions are secured, VJ Collections website is provided with an SSL encryption system to protect personal and payment data. We don’t keep any credit card information.


SHIPPING & DELIVERY

Shipping methods and fees

Products on our site are subject to availability. Once you select your VJ bag, a message will indicate if that item is available now or available later.

Once an order has been successfully submitted, it cannot be cancelled or modified. We advise you to follow the return policy, or refuse the shipment upon delivery, and it will be returned to our attention. Please allow 7 to 10 business days for your return to be processed once it arrives to our warehouse.

All orders are processed Monday through Friday, excluding Saturday, Sunday and Holidays.

United States Shipping

  • 1-3 days: Small Box $12.00 – Big Box $18.00 deliveries made Monday-Fridays

International Shipping

  • 6-10 days: Small Box $25.00 – Big Box $35.00 deliveries made Monday-Fridays

VJ Collections cannot be held responsible for unanticipated delivery delays beyond VJ Collection’s control.

We recommend reviewing your order details on the order review page before submitting your order, or in the order confirmation email that is sent to you shortly after your order is placed.

Please be aware that they may arrive sooner or later than anticipated.

Online purchases are available for international shipping. Please check you’re shipping rate at the checkout. International credit cards are subject to authorization. If unable to obtain authorization an email will be sent to notify of cancellation. Please use an alternate card card or PayPal to complete your purchase.

All orders are processed Monday through Friday, excluding Saturday, Sunday and Holidays.

International Shipping Rates:

6-10 business days: Small Box: $25.00 – Big Box: $35.00

VJ Collections will send you an email during the order process to keep you informed of the status of your purchase. Please note that during peak times, your order can take up to 1-2 business days to process before it ships. Please add this time to your selected shipping method to anticipate the delivery of your order. 

Products on our site are subject to availability. Once you select a size, a message will indicate if that item is available now or later.

Once an order has been successfully submitted, it cannot be cancelled or modified. We advise you to follow the return policy, or refuse the shipment upon delivery, and it will be returned to our attention. Please allow 7 to 10 business days for your refund to be processed once it arrives to our warehouse. 

Purchases are shipped via USPS. A shipping confirmation is emailed to you as soon as your purchase has been shipped, which will allow you to track your order’s status. If you need further assistance tracking your package, please contact USPS directly at +1 800-275-8777 and provide your tracking number. A final delivery confirmation email will be sent once we receive a delivery notification from USPS.

To estimate the total delivery time for immediately available items, please refer to the shipping availability provided at on the product page and at checkout. 

To accommodate payment authorization and packaging, please allow up to two business days to obtain shipping information.

All orders are processed Monday through Friday, excluding Saturday, Sunday and holidays.

• Priority Mail USPS: 1-3 business days with deliveries made Monday-Friday

• For international deliveries allow 6-10 business days for your product to arrive at destination.

A confirmation containing your delivery details will be emailed to you as soon as your purchase has been shipped.


RETURNS

For online purchases, VJ Collections will accept merchandise in its original condition for a refund of the purchase price when accompanied by the original invoice. 

Return merchandise must be post marked within 15 days from the date of delivery to VJcollections.com.

VJcollections.com does not provide return shipping labels and shipping charges for returned item(s) are the client’s responsibility. The address for return can be found on your invoice included with your package. 

Merchandise that has been worn, used, altered or damaged will not be accepted.

VJ Collections reserves the right to refuse return of any merchandise that does not meet the above return requirements in VJ Collection’s sole discretion. 

Merchandise returned to VJCollections.com will be processed within 7-10 business days of receipt. A confirmation email will be sent once your account has been credited. Refunds may only be issued in the same form as was utilized for payment. Please note the original shipping charges incurred at the time of purchase are non-refundable. 

For updates regarding your return, please contact and include the return tracking number. Emails will be responded to within 1-2 business days.

VJCollections.com does not provide return shipping labels and shipping charges for returned item(s) are the client’s responsibility. We recommend shipping returned merchandise via USPS for tracking purposes. Please be sure to request adequate insurance to cover the shipment. VJ Collections will not assume responsibility for reimbursement or compensation in the event that return packages are lost, stolen, mishandled, or damaged.